1. Overview
Last updated: July 29, 2026
This Privacy Policy applies to I Know A Guy In... (“Company,” “we,” “us,” or “our”) and describes how we collect, use, disclose, store, and protect information when you visit our website, complete a form, book an appointment, purchase a product or membership, communicate with us, or receive services from us.
Our services include personal help, business help, quick tasks, consultations, membership support, technology navigation, research, forms, planning, and concierge-style administrative support. Because many of these services involve helping you organize real-life tasks, you may choose to share details about your request. Please share only what is needed for us to understand and support your request.
Simple rule: If information is highly sensitive or would make you uncomfortable if sent by email or text, do not send it to us. We will tell you when your direct participation is needed instead.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information we do not want you to send
We do not want you to send passwords, PINs, login codes, verification codes, full credit card numbers, banking credentials, Social Security numbers, private medical records, therapy notes, or other highly sensitive information through our website, forms, calendar notes, email, text, or chat.
3. How We Collect Information
We may collect information directly from you, automatically through our website and tools, or from service providers that help us operate our business.
- Directly from you when you submit forms, book appointments, purchase services, join a membership, upload documents, call, text, email, or chat with us.
- Automatically through cookies, analytics tools, website logs, pixels, or similar technologies.
- From service providers such as website hosting, CRM, calendar, payment, email, SMS, form, automation, and analytics platforms.
- From public sources when needed for the task you request, such as public websites, public business listings, public records, or publicly available business information.
4. How We Use Information
We may use information to operate our business, provide services, communicate with you, improve our systems, and meet legal or safety obligations.
- To respond to questions, requests, and form submissions.
- To schedule, confirm, reschedule, or cancel appointments.
- To provide personal help, business help, quick tasks, consultations, and membership support.
- To process purchases, subscriptions, invoices, payment confirmations, refunds, and billing communications.
- To track membership usage, task status, project notes, support history, and customer preferences.
- To send service updates, appointment reminders, follow-ups, onboarding messages, customer support messages, and administrative notices.
- To improve our website, products, services, workflows, customer experience, and communications.
- To protect the security, integrity, and lawful operation of our website, accounts, tools, and services.
- To comply with legal obligations, enforce our Terms of Service, resolve disputes, or respond to lawful requests.
5. AI and Support Tools
We may use technology tools, automation, templates, research tools, and artificial intelligence tools to help draft content, organize information, summarize task details, research public information, create checklists, plan workflows, and provide efficient support.
AI tools may process information you provide if that information is needed to complete the task you requested. For that reason, do not send sensitive private information unless we specifically request it through a secure and appropriate method.
Do not send sensitive information for AI processing. Do not provide passwords, PINs, verification codes, full card numbers, banking credentials, Social Security numbers, private medical details, or crisis-related information for use in prompts, chats, documents, or task requests.
AI-generated content may require review, correction, and approval. You remain responsible for reviewing final documents, messages, forms, decisions, and submissions before using them.
6. When We Share Information
We do not sell your personal information in the ordinary meaning of selling customer records for money. We may share information when needed to operate our business, provide requested services, or comply with legal obligations.
We may share information with:
- Service providers such as website hosting, CRM, calendar, payment, email, SMS, form, automation, cloud storage, analytics, and customer support platforms.
- Payment processors to process payments, subscriptions, invoices, refunds, receipts, and fraud prevention.
- Communication providers to send appointment reminders, emails, texts, phone calls, confirmations, updates, and support messages.
- Professional advisors such as attorneys, accountants, bookkeepers, insurance providers, or consultants, when reasonably necessary.
- Authorities or legal parties when required by law, subpoena, court order, government request, dispute, safety concern, fraud prevention, or enforcement of our agreements.
- Third parties you authorize when you ask us to contact, coordinate with, submit information to, or communicate with someone on your behalf.
7. Payments and Billing
When you purchase a product, service, consultation, quick task, or membership, payment information may be collected and processed by third-party payment providers. We may receive and store payment status, invoice records, receipts, subscription status, product names, plan details, refund status, and billing-related communication.
We do not intend to store full credit card numbers or full banking credentials in our own systems. You should not send full card numbers, bank login details, PINs, or verification codes by email, text, form, chat, or calendar notes.
8. Cookies and Tracking Technologies
Our website and third-party tools may use cookies, pixels, scripts, tags, analytics technologies, and similar tools to operate the website, remember settings, measure traffic, understand how visitors use pages, support marketing, and improve the customer experience.
You can usually adjust browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
We may use analytics and advertising tools that collect information about pages visited, links clicked, approximate location, browser type, device type, and referring website. These tools may use cookies or similar technologies according to their own privacy policies.
9. Email, Phone, and SMS Communications
By contacting us, submitting a form, booking an appointment, purchasing a service, or joining a membership, you may receive transactional and service-related communications from us. These may include confirmations, reminders, receipts, onboarding messages, support updates, renewal notices, cancellation notices, and follow-up messages.
If you opt in to marketing emails or text messages, we may send promotional or informational messages about services, offers, updates, or resources. You may opt out of marketing communications at any time by using the unsubscribe link, replying STOP to eligible text messages, or contacting us.
Opting out of marketing messages does not stop necessary transactional or service-related messages related to appointments, purchases, billing, active memberships, support requests, or legal notices.
10. How Long We Keep Information
We keep information for as long as reasonably needed to provide services, manage customer relationships, maintain business records, comply with legal or tax obligations, resolve disputes, prevent fraud, enforce agreements, and improve operations.
Retention periods may vary depending on the type of information, the reason it was collected, whether there is an active customer relationship, and whether legal, accounting, or operational requirements apply.
You may request deletion of certain information, but we may retain information when needed for legal, billing, tax, dispute, fraud prevention, security, backup, or legitimate business purposes.
11. How We Protect Information
We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. These safeguards may include limiting access, using reputable service providers, account controls, secure tools, and other reasonable practices.
No website, email system, text message, internet transmission, cloud platform, payment tool, or storage system can be guaranteed to be completely secure. You use digital communications at your own risk and should avoid sending sensitive information through unsecured channels.
12. Your Choices
You may contact us to request that we update, correct, delete, or provide information about personal information we maintain about you, subject to identity verification and applicable legal limitations.
- Access: You may ask what information we maintain about you.
- Correction: You may ask us to correct inaccurate contact, billing, or service information.
- Deletion: You may ask us to delete information that is no longer needed, subject to legal, billing, tax, security, dispute, and business record limitations.
- Marketing opt-out: You may opt out of marketing emails or texts.
- Cookies: You may adjust your browser settings to block or delete cookies.
- Consent withdrawal: Where processing is based on consent, you may withdraw consent for future processing.
13. State Privacy Rights
Depending on where you live and whether a specific privacy law applies to us, you may have additional rights regarding access, correction, deletion, portability, opt-out of certain uses, appeal of decisions, or limits on certain sensitive data processing.
We will respond to verified privacy requests as required by applicable law. To protect your information, we may need to verify your identity before completing a request.
We do not knowingly sell personal information for money. We also do not knowingly use sensitive personal information to make automated legal or similarly significant decisions about you.
Florida note: The Florida Digital Bill of Rights and other privacy laws may apply only to certain businesses or activities. This policy is written to explain our privacy practices clearly, but it should not be read as a statement that every privacy law applies to every service or customer relationship.
14. Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.
Customers must be at least 18 years old or have appropriate authority and consent to purchase services, schedule appointments, submit requests, or enter into a membership agreement.
15. Third-Party Websites and Tools
Our website, emails, forms, calendars, payment links, resources, and messages may link to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security, content, policies, or actions of third parties.
When you use third-party websites or tools, their privacy policies and terms apply. Review those policies before submitting information or making purchases.
16. International Visitors
We are based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or in locations where our service providers operate.
By using our website or services, you understand that privacy laws in those locations may differ from the laws where you live.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices. The updated version will be posted on this page with a new “Last updated” date.
Your continued use of our website, services, calendars, products, or memberships after an updated Privacy Policy is posted means you accept the updated policy to the extent permitted by law.
18. Contact Us
For privacy questions, requests, or concerns, contact us:
- Email: [email protected]
- Phone: 407-607-4560
- Website: help.iknowaguyin.com
This Privacy Policy is provided for general website and business use. It is not legal advice. Have a qualified attorney review this policy before publishing or relying on it for legal compliance.